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Adjutant's Notes for March 18, 2016

Procedures announced for resolving debt collection problems because of Veterans Choice program bills.

Veterans can now work directly with VA to resolve debt collection issues resulting from inappropriate or delayed Choice Program billing.

A Call Service Center has been set up for Veterans dealing with debt collection and negative credit reports that have come about because of inappropriate Veteran’s Choice claims.

Veterans experiencing these problems are urged to call 1-877-881-7618   from 9 AM to 5 PM  Eastern Time for assistance.

The new call service center will work to resolve instances of improper billing and assist community medical care providers with delayed payments.  VA staff members are also trained and ready to work with the medical providers to expunge adverse credit reporting on Veterans resulting from delayed payments to providers by the VA.  Veterans are also urged to continue working with their VA primary care team to obtain necessary health care services regardless of adverse credit reporting or debt collection activity. VA acknowledges that delayed payments and inappropriately billed claims are unacceptable and have caused stress for Veterans and providers alike.  The new call center is the first step in addressing these issues. 

For more details about the Veterans Choice Program and the VA visit  www.va.gov/opa/choiceact  

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